Shipping policy
Last updated: 18 September 2026
At Okunique, we are proud to offer reliable and efficient delivery. Below you will find everything you need to know about how we deliver your order.
1. General delivery information
We currently deliver throughout the United Kingdom and Denmark. Orders are fulfilled and shipped by our international logistics partners.
Delivery options, delivery times and any conditions may vary depending on your address and the size of your order.
2. Processing time
Orders are processed within 1 to 2 business days, Monday to Friday.
Weekends and public holidays do not count as processing days.
During periods of high demand or promotions, processing may take slightly longer. If there is a delay, we will keep you informed.
3. Shipping costs
Free delivery
We offer free delivery on all orders. There is no minimum order value.
4. Estimated delivery time
Once you have placed your order, you can generally expect the following:
- Processing time: 1 to 2 business days
- Transit time: 5 to 7 business days
- Total delivery time: 6 to 9 business days
Please note that delivery times are estimates and may be affected by carriers, busy periods or unforeseen circumstances.
Unless agreed otherwise, we will deliver your order no later than 30 days after the contract is concluded.
5. Tracking your order
Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow your delivery.
6. Delivery restrictions
We do not deliver to PO boxes or to addresses where delivery cannot be completed safely or correctly.
Certain products may be subject to specific delivery restrictions depending on the carrier's rules or applicable law.
7. Failed deliveries and returned parcels
If a delivery cannot be completed because the address provided by the customer is incorrect or incomplete, because of repeated failed delivery attempts, or because the parcel is not collected within the carrier's deadline, the parcel may be returned to us.
If this happens, we will contact you to arrange a new delivery. Additional delivery costs may apply where the failed delivery was caused by circumstances within your control.
If you choose to cancel the order instead, the price of the item will be refunded in accordance with your statutory consumer rights.
8. Lost or damaged parcels
Okunique bears the risk of loss of or damage to your item during transport until you, as a consumer, have physically received it.
If your parcel is lost or arrives damaged, please contact us as soon as possible at:
Please attach photos of the damage and the packaging so that we can handle your case more quickly.
We will then work with the carrier to investigate and arrange a solution, either a new shipment or a full refund. You will not have to pay for a shipment that was lost or damaged in transit.
9. Updates to this shipping policy
We may update this shipping policy from time to time to reflect changes in our service, our processes or applicable requirements.
The latest version will always be available on this page.
10. Contact information
Store name: Okunique
Company name: RvB Online FSMB
Company registration number: 81999720
Company address: Graaf Hendrik III laan 163 B, 4819CE Breda, Netherlands
Email: support@okunique.com
Phone: +45 80 25 42 35
Customer service hours
Monday to Friday | 09:00 to 17:00 (CET)
Saturday | 12:00 to 17:00 (CET)
Sundays and public holidays | Closed
We aim to respond to all enquiries within 24 hours.