Payment terms
Payment policy
Overview
Okunique accepts secure payments through trusted payment providers.
All payments are processed in DKK. Your order is confirmed when the payment is approved.
Accepted payment methods
We currently accept:
- Visa
- Mastercard
- Maestro
- American Express
Availability may vary depending on your device, browser, and location.
Checkout always displays the payment options available for your order.
Payment processing and security
Payments are processed through secure and encrypted checkout technology.
Okunique does not store your full card details.
If a payment is flagged for security reasons, we may request additional verification or cancel the order to protect against unauthorized transactions.
Authorization hold
Some banks reserve a temporary amount when you place an order.
This is not a payment.
If your order is canceled or the authorization expires, the amount is normally released automatically by your bank. The timing depends on your bank.
Taxes and prices
- Prices are shown in DKK
- Consumer prices include VAT
- Any VAT is calculated at checkout based on your delivery address in accordance with EU VAT rules
- Prices and promotions may change at any time
- The price at checkout is the price you will be charged
Failed or declined payments
If your payment is declined, you can try:
- Ensuring that your billing address matches your bank details
- Using another payment method
- Contacting your bank to approve the payment
Okunique cannot override the bank's refusal.
Cancellations and refunds
If you cancel an eligible order or return an item in accordance with our returns and refunds policy, or exercise your statutory right of withdrawal, the amount will be refunded to the original payment method.
Refunds related to the right of withdrawal are processed without undue delay and no later than 14 days after we receive your notice of withdrawal, in accordance with the Consumer Contracts Act.
Processing time thereafter depends on your payment provider and bank. Most refunds appear within a few business days.
Chargebacks and disputes
If you have a problem with a payment or order, please contact us first so we can assist you quickly.
Unjustified chargebacks, where a resolution could have been reached directly with us, may result in restrictions on your account or cancellation of future orders. This does not affect your statutory rights to dispute unauthorized transactions with your bank or card issuer.
Contact
Questions about payment: