Privacy policy

Last updated: 18 September 2026

Okunique operates this online store and website, including all content, features, tools, products and services, to give you as a customer a simple and inspiring shopping experience. Our online store is hosted by Shopify, which enables us to provide our services.

This privacy policy explains how we collect, use and share your personal data when you visit our website, make a purchase or otherwise interact with our services.

By using our online store, you confirm that you have read this privacy policy and understand how we collect and process your information.

Personal data we collect

By personal data, we mean information that can identify you directly or indirectly.

Depending on how you use our services, we may collect the following types of information:

Contact details

• name
• delivery address
• billing address
• email address
• phone number

Payment information

• payment method
• payment confirmations
• transaction details

Payment information is processed securely by our payment providers.

Account information

• username
• password
• account settings
• preferences

Order and transaction information

• products you view
• items in your shopping cart
• products purchased
• returns and exchanges

Communications

• messages you send to our customer service
• reviews or feedback

Device information

• IP address
• browser type
• device information
• network connection

Usage information

• how you navigate the website
• which pages and products you visit

How we collect your information

We may collect information from several sources:

Directly from you

When you:

• make a purchase
• create an account
• contact our customer service
• sign up for newsletters

Automatically through the website

When you use our online store, certain information may be collected automatically through cookies and similar technologies.

From service providers

We work with third parties who help us with, among other things:

• payment processing
• hosting
• data analysis
• order fulfilment
• delivery

From partners

We may receive information from marketing partners or analytics tools.

How we use your personal data

We use your information for the following purposes:

To provide our services

• processing payments
• fulfilling your orders
• arranging delivery
• handling returns and exchanges
• managing your account

To improve your shopping experience

• saving your preferences
• recommending products
• improving our online store

Marketing

We may send you:

• newsletters
• promotional offers
• product recommendations

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email.

Security and fraud prevention

We use information to:

• protect our online store
• detect fraud
• secure payments
• prevent misuse

Customer service

We use information to:

• answer your questions
• help with orders
• resolve problems

Legal obligations

We may use information to:

• comply with applicable law
• respond to legal requests
• protect our rights

Sharing personal data

We may share information with:

Shopify

Our online store is powered by Shopify, which processes data to operate and improve the platform.

Service providers

For example:

• payment providers
• carriers and fulfilment partners
• hosting and cloud services
• analytics tools

Marketing partners

To show relevant ads or promotions.

Legal purposes

We may share information where necessary to:

• comply with the law
• protect our business
• prevent fraud

Shopify and data processing

Our online store is hosted by Shopify. When you use our website, certain information may be processed by Shopify to ensure functionality and to improve the platform.

You can read more about Shopify's privacy policy here:

https://privacy.shopify.com/en

Third-party links

Our website may contain links to other websites. We are not responsible for the content or privacy policies of these external sites.

We recommend that you review their policies before sharing any personal data.

Children's data

Our online store is not intended for persons under the legal age in their jurisdiction. We do not knowingly collect personal data from children.

If you believe that a child has shared information with us, please contact us so that we can delete it.

Data security

We use appropriate security measures to protect your information.

However, please be aware that no method of data transmission over the internet can guarantee complete security.

Data retention

We keep your information for as long as necessary to:

• provide our services
• comply with the law
• handle disputes
• enforce our agreements

Your rights

Depending on where you live, including under the UK GDPR and the EU GDPR, you may have the following rights:

Right of access

You can request a copy of the information we hold about you.

Right to erasure

You can request that your information be deleted.

Right to rectification

You can request that incorrect information be corrected.

Right to data portability

You can request that your data be transferred to another provider.

Right to object

You can object to, or ask us to restrict, certain types of processing of your information.

To exercise your rights, please contact us.

You also have the right to lodge a complaint with your local data protection authority. In the United Kingdom, this is the Information Commissioner's Office (ico.org.uk).

International data transfers

Your information may be processed outside your country of residence.

If data is transferred outside the EU or the United Kingdom, we use appropriate safeguards in accordance with applicable law.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.

The updated version will always be available on our website.

Contact information

Store name: Okunique

Company name: RvB Online FSMB

Company registration number: 81999720

Company address: Graaf Hendrik III laan 163 B, 4819CE Breda, Netherlands

Email: support@okunique.com

Phone: +45 80 25 42 35

Customer service hours

Monday to Friday | 09:00 to 17:00 (CET)
Saturday | 12:00 to 17:00 (CET)
Sundays and public holidays | Closed

We aim to respond to all enquiries within 24 hours.