Okunique — Frequently asked questions

Orders

How long does order processing take?

Orders are processed within 1 to 2 business days, Monday to Friday.

When will my order arrive?

The total delivery time is 6 to 9 business days, Monday to Friday.

This includes both processing and delivery.

Can I change or cancel my order?

If your order has not yet been processed, we can try to help.

Email us as soon as possible: support@okunique.com

I entered the wrong address. What should I do?

Email us immediately with the correct address.

If the order has already been shipped, we cannot guarantee changes.

I have not received an order confirmation

Check your spam and promotions folders first.

If it is not there, please email us with your full name and the email address you used at checkout.

Shipping

How long does delivery take after shipment?

After shipment, delivery takes approximately 5 to 7 business days, Monday to Friday.

How do I track my order?

As soon as your order has been shipped, you will receive a tracking link by email.

My tracking has not updated

Tracking updates can take 24 to 72 hours after shipment.

If there is still no update, please email us and we will check it.

My package is marked as delivered, but I have not received it

Check your mailbox, by the door, with neighbors, or at reception, if you have one.

If it is still missing after 24 hours, please contact us by email and we will help you.

Returns and refunds

What is your return policy?

You have a 30-day return period from receiving your item. In addition, as a consumer, you have a statutory 14-day right of withdrawal under the Consumer Contracts Act.

What are the return conditions?

Items must be unused and in their original condition with original tags and packaging.

How do I start a return?

Send an email to support@okunique.com with:

• Your order number• The item or items you want to return• The reason for the return

When will I receive my refund?

Once we have received and inspected your return, we will issue a refund to the original payment method.

Most refunds appear within a few business days, depending on your bank.

Can I exchange an item?

If your requested size or item is in stock, we can arrange an exchange.

Email us with your order number and what you would like instead.

Payment

Is my payment secure?

Yes, your payment information is encrypted and secured using industry-standard encryption.

You can find more details in our payment policy.

Which payment methods do you accept?

We accept common payment methods shown at checkout, including most cards and popular wallets.

Products and sizes

How do I choose the right size?

Use the size guide on the product page, if available.

If you are between two sizes, contact us and we will help you.

Will out-of-stock items come back?

Some items are restocked, while others are not.

Email us with the product name if you would like an update.

Support

How do I contact you?

Email: support@okunique.com

How quickly do you reply?

We reply as quickly as possible, usually within 1 to 2 business days, Monday to Friday.