At Okunique, we want you to be fully satisfied with your purchase. If you are not completely happy, you may request a return within 30 days of receiving your order.

Return eligibility

To be eligible for a return, your item must:

• Be in the same condition as received
• Be unworn, unwashed and unused
• Include original tags and packaging
• Be accompanied by proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

How to start a return

To initiate a return, please contact us at: support@okunique.com

Once your request is approved, you will receive:

• Detailed return instructions
• The correct return address
• Further guidance to complete your return

Please do not send items back without prior approval, as they may not be accepted.

About our return address

Okunique works with an international fulfilment partner to process and ship orders. Returns are sent directly to our fulfilment centre. This is standard practice for many online fashion retailers and does not affect your consumer rights or our 30-day return guarantee.

As our fulfilment centre is located outside the UK and the EU, please complete a customs declaration (CN22/CN23) and state "Returned goods" as the reason for the shipment.

Return address

92 Nan Zhou Lu, Hai Zhu Qu, Guang Zhou Shi, Guang Dong Sheng, China, 510290

Damaged, defective or incorrect items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, please contact us as soon as possible, ideally within 48 hours of delivery, and include photos of the item and packaging.

We will assess the issue and provide an appropriate solution, such as a replacement or refund. This does not affect your statutory rights.

Non-returnable items

The following items cannot be returned:

• Personal care goods (for hygiene reasons)
• Custom or personalised items
• Gift cards

If you are unsure whether your item qualifies, please contact us before requesting a return.

Exchanges

If you would like to exchange an item, we recommend placing a new order and returning the original item once your return has been approved.

Return shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

We strongly recommend using a tracked shipping method, as we cannot be held responsible for lost return shipments.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

If you have not received your refund within 15 business days after approval, please contact us.

Business information

Okunique is operated by RvB Online FSMB, a registered company in the Netherlands. We work with international logistics partners to fulfil and deliver orders efficiently within the United Kingdom and Europe.

Store name: Okunique

Company name: RvB Online FSMB

Company registration number: 81999720

Company address: Graaf Hendrik III laan 163 B, 4819CE Breda, Netherlands

Email: support@okunique.com

Phone: +45 80 25 42 35

Customer service hours

Monday to Friday | 09:00 to 17:00 (CET)
Saturday | 12:00 to 17:00 (CET)
Sundays and public holidays | Closed

We aim to respond to all enquiries within 24 hours.